Shipping

Shipping FAQ

What if I put the wrong shipping address?

Please contact us and let us know the correct shipping address before the product shipped.

Can I track my order?

Yes, use this form with your order/quote number. We update our system with tracking info as soon as it is shipped.

How long does it take to receive my order?

  • On each quote in the upper right hand corner you can find the estimated time of shipment.
  • Custom made covers generally ship in about 7-10 work days.
  • If you need an exact shipping time frame simply ask your ALCO representative.

Do you ship internationally?

  • We do not currently ship outside of North America (United States, Canada and Mexico).

Is the shipping charge included in my quote?

  • Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote.
    • This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company then bills the customer the actual freight charge after it ships.)
    • If you need an exact amount for shipping simply ask your ALCO representative.
  • Online Shopping Cart Products will have the shipping amount posted at the time of checkout.

Can you ship using my UPS or FedEx account number?

  • Yes, if you have an account with a shipping carrier such as UPS, FedEx, Conway etc then you can provide us with that account number and we can ship your order on your account.

Signature Requirement

Is signature required when the package is delivered?

Most of the time, we require a signature upon delivery to avoid stolen packages. If you want to remove the required signature, please let us know right after placing the order or contact us before the product is shipped.

Shipping Costs

Is the shipping charge included in my quote?

  • Custom Quotes will have the shipping charged after the order ships unless you specified a shipping carrier or unless there is a shipping amount called out on your quote.
    • This is the industry standard know as Pre-Paid and Add (This means that the shipper pays the freight company then bills the customer the actual freight charge after it ships.)
    • If you need an exact amount for shipping simply ask your ALCO representative.
  • Online Shopping Cart Products will have the shipping amount posted at the time of checkout.

Can you ship using my UPS or Fedex account number?

  • Yes, if you have an account with a shipping carrier such as UPS, FedEx, Conway etc then you can provide us with that account number and we can ship your order on your account.

Lost or Damaged Shipments

When Shipments Arrive Damaged or Lost

ACLO strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both alco and our customers in a tough situation. ALCO will be burdened with substantial paperwork and product expense to get these products reshipped. Sometimes not ever receiving reimbursement from the carrier for these lost or damaged products. Our customers are then inconvenienced due to downtime or missing critical deadlines for installation. Since these issues do arise we use an industry standard procedure for getting our customers their products which have been lost or damaged.

What to do

  • ​​If you see visible damage to the packaging sign for the shipment as “damaged” ​with the carrier when they unload
  • If your order does not ship in full, sign for as​”​missing items​”​. For instance, ​if ​you see box 1 of 4 and only have 1 box
  • Notify your salesperson at ALCO immediately
  • ALCO will then work on shipping out your items

Timelines For Notifications

If a product is lost, missing, or damaged you must notify ALCO within 90 work days. Shipping carriers lose products all of the time and they limit companies like ALCO with a grace period to file claims. If you wait months or years there will be no refund because ALCO cannot file a claim with the shipping carrier.

International Shipping

Where ALCO Can Ship Orders

ALCO Covers will ship to any location within the United States and Canada. We don't ship to Alaska, Hawaii, Puerto Rico, or Mexico. If you have a large volume order that is shipping to an area outside the United States and Canada please inquiry with your ALCO representative as we sometimes do make special provisions for large volume orders.