When You Can Return a Product
You can return a product that does not meet the specifications. It is important that the product is unused and can be returned as new in the original packaging. Do you want to return the cover? Then contact us and as soon as we have received the product back we will refund you the full purchase price, no later than 10 working days. You can also choose to receive a new product.
When You Can’t Return a Product
Custom made products that meet the specifications can’t be returned. Custom ordered products can not be returned for a refund as they are made to order and we can’t reuse or resell them. Please measure twice and order once.
- If the product is damaged or malfunctioning, please call ALCO to discuss return or repair options. You must first receive an “RMA” (Return Merchandise Authorization) in order for us to properly process your return.
- If return of goods is possible due to the item being a standard stocked product, we will offer a refund or exchange within (10) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable.
- If you are not satisfied with the product you receive, please call or E-Mail us immediately so we can handle your concerns and discuss a refund or replacement.
- If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE DELIVERY. If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.