These terms cover returns, damages, freight, cancellations, warranty and general conditions for orders placed with ALCO Covers, online or by quote. If you have a question about any of them, contact us before you order.
Jump to: Returns | Damages | Freight | Cancellations | Warranty | General Terms | Legal Notices
Returns
When You Can Return a Product
You can return a product that does not meet the specifications. It must be unused and returnable as new in its original packaging. To return it, contact us. Once we receive the product back, we will refund the full purchase price within 10 working days, or send you a new product if you prefer.
When You Can't Return a Product
Custom-made products that meet the specifications can't be returned for a refund. They are made to order, so we can't reuse or resell them. Please measure twice and order once.
Procedures for Returns
- Contact us first to receive a Return Goods Authorization (RGA) so we can process your return.
- Standard stocked products can be returned for a refund or exchange within 10 days of the shipment date. Shipping, insurance, restocking (if applicable) and other charges are not refunded.
- If you are not satisfied with the product you receive, call or email us right away so we can address your concerns and discuss a refund or replacement.
- If you decide you don't want the merchandise after it has shipped but before it arrives, do not refuse the delivery. If the delivery is refused, you will be liable for any charges incurred on its return.
- Merchandise returned without an RGA will be credited to the original purchaser's account instead of refunded. The product must be in new, unused and unworn condition.
Damages
Damaged Products
- If the product is damaged or malfunctioning, call ALCO to discuss return options.
- If your goods arrive damaged, tell the UPS, FedEx or LTL driver immediately.
- Sign the bill of lading as "products damaged," whether the freight is prepaid or collect.
Freight
Freight Terms
- Custom quotes: shipping is charged after the order ships, unless you specified a shipping carrier or your quote lists a shipping amount. This is the industry standard known as Prepaid and Add, which means the shipper pays the freight company and then bills you the actual freight charge after the order ships.
- Online shopping cart products: the shipping amount is shown at checkout.
Cancellations
General Policy
Orders can be canceled before production starts. If a custom-made product is already in production, ALCO will determine whether any of the product can be salvaged. Stocked products that have already shipped, such as hardware, can be returned subject to a 15% restocking fee and the related freight charges. Canceled orders over $2,000 paid by credit card are subject to a 3% credit card processing fee.
Warranty
Warranty Coverage
ALCO covers are warranted against defects in materials and workmanship, starting from the shipment date, for the original buyer. Lifetime means for as long as the original buyer owns the cover.
| Cover Material | Warranty |
|---|---|
| 18 oz. vinyl | Lifetime |
| 12 oz. vinyl | 10 years |
| 600D, 700D and 300D polyester | 5 years |
| Clear vinyl covers | 5 years |
| 11 oz. mesh tarps | 5 years |
| Clear tarps | 2 years |
These warranty periods apply to orders placed on or after October 14, 2026. Earlier orders keep the warranty that was in effect when they were purchased. Some products carry their own warranty, which is shown on the product page or your quote. See our warranty page for the full warranty terms and conditions.
General Terms
General Terms and Conditions
- ALCO reserves the right to refuse to fulfill any order for any reason and will not be responsible for any losses the customer incurs as a result.
- ALCO covers are not made for road transportation or travel, as that is not their intended use. The warranty does not cover damage caused by road transportation or travel.
By Placing an Order Through Our Online Store, You:
- Accept these terms and conditions.
- Agree that we may contact you about your order. We may also send occasional offers and promotions, and you can unsubscribe at any time.
Legal Notices
Live Chat
- What we collect: messages you send in chat, timestamps, pages viewed, device and browser information, approximate location based on IP, and your contact details if you provide them.
- Purpose: to provide customer support, improve service quality, and maintain security.
- Legal basis: your consent provided before starting chat, and our legitimate interests in support and security where permitted.
- Service provider: we use a chat service provider that processes chat data only to deliver the chat service to us and not for its own independent purposes. We do not permit the provider to use chat transcripts to build or train independent models.
- Retention: chat transcripts and related logs are retained for up to 90 days unless a longer period is required for legal, compliance, or fraud-prevention reasons.
- Transcripts: we may email you a transcript if you request it. You can ask us to delete chat transcripts where applicable law grants that right.
- Sensitive data: do not send payment card data, bank details, government ID numbers, or medical information in chat.
- Your choices: you can decline consent and use phone or email instead. You can withdraw consent at any time by ending the chat and contacting us through other channels.